Delivery Details

Information about how our wine and tapas products are delivered to you.

Your wine and tapas delivery

The Bench Wine Shop delivery charges are calculated at the checkout and will vary depending upon your order size and spend.

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Orders over £100

All deliveries of orders over £100 are free of charge, whether to Mainland UK, the Scottish Highlands and Islands, the Isle of Wight or Isle of Man. This is a great incentive to save money and stock up on your favourite wines.

Orders under £100

Wine gift cards – £7.95
Delivery of upto 4 cards (then the delivery is free).

Tapas and food items – £7.95
All our cured meats are hand-carved upon order confirmation and then vacuum-packed and posted the same day ensuring all our products reach you in the best condition possible. Though not necessary as all our meats are cured, they are packaged in waxed cardboard boxes with cooling pouches as a precaution.

Wine delivery – minimum 6 bottles (cases can be mixed)
Standard delivery: £7.95 – Delivery is within 5 working days of your order (UK only).
Next working day: £12.50 – Delivery is next working day (UK only).
Saturday delivery: £12.50 – Delivery is guaranteed for Saturday delivery between 9am-5pm (UK only).
Pre 10am delivery: £15.00 – Delivery is guaranteed for next working day (Mon-Fri), pre 10am delivery (UK only).

You may also pick-up your order free of charge from our Ramsgate restaurant.

Please see our Terms and Conditions for further details, and for our returns and cancellation policy.

Order quantities

We have no minimum order volume – except that orders must be placed in multiples of 6 bottles. We do not normally offer mixed cases, except where they are shown as such on the web site.

Security

Please note that we cannot accept deliveries to PO box numbers, hotels, schools, universities, hospitals, airports or military bases.

Delivery Times

Most orders are delivered next working day, depending on location. Please contact us if you would like a more accurate delivery estimate, which will depend on the time of order, day of the week, size of order, type of order and location.

Deliveries will always be made within 10 working days. If for any reason delivery is likely to take longer, we will contact you, by phone or by email, to advise either when the product will be back in stock, or to suggest an alternative product that is available. We continually update our stock levels on the web site to match current availability and vintages, but sometimes we’re not quick enough!

Standard and Specified Date services

Orders of £100 or more (per delivery address) are delivered free of charge throughout the UK for standard and Specified Date deliveries. We normally deliver between 9am and 5pm Monday to Friday within 5 working days from receipt of order. We offer a delivery service for orders of less than £100 (excluding delivery charge and/or purchases of tasting tickets, gift vouchers and wines bought en primeur or in bond) per delivery address throughout the UK; this is chargeable at £7.95 per delivery address for standard and Specified Date deliveries. Tickets for The Bench events are delivered by post free of charge.

Premium Services (Next Day, Saturday, Pre-10am)

We offer a next working day (Monday to Friday) UK delivery service provided we receive your order by 12 noon. This service is offered at a charge of £12.50 per delivery address, whatever the value of your order. We also offer Saturday delivery at a charge of £12.50 per delivery address, whatever the value of your order – please ensure your order arrives with us by 6pm the previous Thursday. Furthermore, we offer a Pre-10am (Monday to Friday) delivery service at a charge of £15.00 per delivery address, whatever the value of your order. We cannot guarantee morning deliveries unless a Pre-10am delivery is specified. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer or where the customer is not available or not present to take receipt of the delivery.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Please note that deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and some areas of Scotland, are offered free of charge but with a minimum order value of £100 (excluding delivery charge and/or purchases of tasting tickets, gift vouchers and wines bought en primeur or in bond). We regret that we cannot deliver items below £100 to these areas. Furthermore, Next Day, Saturday, Specified days and Pre-10am delivery services are not available in these areas. Please contact us for details.

Collection

If you stipulate at the time of placing your order, it is possible collect from 100-114 Harbour Parade. Your order will be available for collection for 28 days after which it will be returned and your account will be refunded, please allow 28 days for this.